Privacy Policy

Registered address: Seal War Memorial Pavilion, Recreation Ground, High Street, Seal, Sevenoaks, Kent, TN14 5ND

We aim to make the services we provide easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone. These include small files called cookies. They cannot be used to identify you personally and we will ask your permission before storing any cookies.

We are committed to ensuring that any personal data we hold about you and your child is protected in accordance with data protection laws and is used in line with your expectations.

This privacy notice explains what personal data we collect, why we collect it, how we use it and how we protect it.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Top Banana’s with you in relation to this website.

The term “Top Banana” or “us” or “we” refers to the owner of the website whose registered office is 31 Willow Park, Otford, Sevenoaks, Kent, TN14 5ND. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website.

You may not create a link to this website from another website or document without Top Banana’s prior written consent.

Please find details below about how the Top Banana’s website uses your personal information:

We collect personal data about you and your child to provide care and learning that is tailored to meet your child’s individual needs. We also collect information in order to verify your eligibility for funded childcare as applicable.

Your IP Address, this is a string of numbers that are unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Any personal details you knowingly provide us with through forms and emails, such as name, address, telephone number etc. This will enable us to contact you, as requested, with information about your preferred nursery.

Personal details that we collect about your child include:

Your child’s name, date of birth, address, health and medical needs, development needs, and any special educational needs.

Where applicable we will obtain child protection plans from social care and health care plans from health professionals.

We will also ask for information about who has parental responsibility for your child and any court orders pertaining to your child.

Personal details that we collect about you include:

Your name, home and work address, phone numbers, emergency contact details, and family details.

This information will be collected from you directly in the Registration Form, Child Details form, Emergency Contact form and Pre-School Contract.

If you apply for up to 30 hours free childcare, we will also collect:
Your national insurance number or unique taxpayer reference (UTR), if you’re self-employed. We may also collect information regarding benefits and family credits that you are in receipt of.

Any personal details you knowingly provide us with through forms and emails, such as name, address, telephone number etc. This will enable us to contact you, as requested, with information about your preferred nursery.

Your IP Address, this is a string of numbers that are unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

We use personal data about you and your child in order to provide childcare services and fulfil the contractual arrangement you have entered into. This includes using your data to:
contact you in case of an emergency
to support your child’s wellbeing and development

to manage any special educational, health or medical needs of your child whilst at our setting
to carry out regular assessment of your child’s progress and to identify any areas of concern
to maintain contact with you about your child’s progress and respond to any questions you may have

to process your claim for up to 30 hours free childcare (only where applicable)

to keep you updated with information about our service

With your consent, we will also record your child’s activities for their individual learning record. This may include photographs and videos. You will be provided with a Permissions form to complete when your child starts with us. You will have the opportunity to withdraw your consent at any time, for images taken, by confirming so in writing.

We have a legal obligation to process safeguarding related data about your child should we have concerns about their welfare. We also have a legal obligation to transfer records and certain information about your child to the school that your child will be attending.

In order for us to deliver childcare services, we will also share your data as required with the following categories of recipients:

• Ofsted – during an inspection or following a complaint about our service
• the Local Authority (where you claim up to 15 or 30 hours funded childcare as applicable)
•  the government’s eligibility checker (as above)
• our insurance underwriter (if applicable)
• the school that your child will be attending
• We will also share your data if:
• We are legally required to do so, for example, by law, by a court or the Charity Commission;
  • to enforce or apply the terms and conditions of your contract with us;
  • to protect your child and other children; for example by sharing information with social care or the police;
  • it is necessary to protect our, (or others) rights, property or safety

We will never share your data with any other organisation to use for their own purposes.

We protect unauthorised access to your personal data and prevent it from being lost, accidentally destroyed, misused, or disclosed by:

• Ensuring that all written documentation is kept in a locked filing cabinet.
•  Ensuring all electronically stored data is kept on a password protected remote secure server and that all reasonable arrangements are in place for the safe storage of these items.
• Using secure transfer systems when transmitting personal child data
• How long do we retain your data?
  We retain your child’s personal data for up to 3 years after your child no longer uses our setting, or until our next Ofsted inspection after your child leaves our setting. Medication records and accident records are kept for longer according to legal requirements. Your child’s learning and development records are maintained by us and any written records are handed to you when your child leaves.
  In some instances (child protection, or other support service referrals) we are obliged to keep your data for longer if it is necessary to comply with legal requirements.
• Your rights with respect to your data
  You have the right to:
• request access, amend or correct your/your child’s personal data
• request that we delete or stop processing your/your child’s personal data, for example where the data is no longer necessary for the purposes of processing; and
• request that we transfer your, and your child’s personal data to another person
  If you wish to exercise any of these rights at any time or if you have any questions, comments or concerns about this privacy notice, or how we handle your data please contact us. If you have continue to have concerns about the way your data is handled and remain dissatisfied after raising your concern with us, you have the right to complain to the Information Commissioner Office (ICO). Information Commissioner’s Office

We keep this notice under regular review. You will be notified of any changes id appropriate.